Commitment to Consistency: Our Standard DPA for imc Express

Dear Valued Customers,

We understand that the Data Processing Agreement (hereinafter referred to as the "DPA“) is a critical component of our partnership, ensuring clarity and compliance in how personal data is handled. To address the concerns raised regarding our standard DPA, we would like to explain why this approach is essential for the delivery and integrity of our imc Express authoring software.

Standardization and Compliance

Our imc Express product is designed as a standardized SaaS solution, which means that it is pre-configured to meet the broad needs of our diverse customer base without the need for individual customization. This standardization is seamlessly integrated into our DPA, which is carefully designed and rigorously aligned with the General Data Protection Regulation (hereinafter referred to as the “GDPR”). By maintaining a uniform DPA, we ensure that all our clients benefit from the same high level of data protection and compliance standards, essential for building trust and consistency in our services.

Technical and Operational Uniformity

The architecture of imc Express is based on a one-to-many model, where a single version of our software serves multiple clients. This model is integral to providing our services efficiently and at scale. Customizing the DPA for individual clients would introduce variability that could conflict with the standardized processes and protocols that our system relies on, potentially affecting the service quality for all our clients.

Multinational Operations

Many of our clients operate across borders, and a standardized DPA ensures that data processing complies with international standards and regulations. This uniform approach simplifies the legal framework for our clients who need to navigate the complexities of international data protection laws.

In conclusion, our standardized DPA is designed to provide clarity, efficiency, and uniform compliance for all our clients, underpinning our commitment to delivering a secure and reliable SaaS product. We appreciate your understanding and are committed to addressing any further questions or concerns you may have regarding our data processing practices.